Well, I finely pulled the trigger on a Viper Elite EX4000 winch from one of our sponsors (Moto Alliance) here at the PRC, for my 09 RZR. I had heard nothing but good about their customer service and to be quit honest, I will have to 2nd that !! Krista is a complete professional, very thorough and friendly to deal with. Was a pleasure to deal with her. Nice job Krista and Moto Alliance !! Keep up the great job !!